Terms & Conditions

Terms & Conditions Easy Clean Domestic & Commercial Reading

Easy Clean Domestic & Commercial Reading reserves the right to make changes to any part of these Terms and Conditions without notice.

By ordering Easy Clean Domestic & Commercial Reading service via telephone, e-mail, or website the client is agreeing to be bound by Easy Clean Domestic & Commercial Reading  Terms and Conditions of Service.

The Client must allow the cleaner access to hot water and power. All fragile and breakable items must be secured or removed.

The Client is assumed to accept these Terms and Conditions unless he/she contacts the Company before the cleaning session has started.  No alteration to the Terms and Conditions is valid without Company signed authorization.

1. Definitions

In these Terms and Conditions :

“Company” – Easy Clean Domestic & Commercial Reading    

"Housework”- Easy Clean Domestic & Commercial Reading cleaning services including oven and domestic appliances cleaning, carpet and upholstery cleaning, interior windows cleaning.    

"Regular Customer” - means a customer who has booked a minimum of 3 cleans.      

“One Off Customer” - means a customer who has booked between one and two cleans.

“Booking” means customer request for use one of company services on one particular occasion.

2. Bookings

All bookings for company services are made on there Terms and Conditions only to the exclusion of any other Terms ans Conditions , whether written or oral. When booking a cleaning service, the Client is obliged to provide details of name, address, telephone, e-mail address and the payment details over the phone. As soon as this information has been submitted the Client will be sent an e-mail or text message by mobile phone confirmation no later than one working day before the cleaning session in respect of the Company’s Terms and Conditions.

3. Pricing and payment methods

a. All prices are subject to change anytime, existing customers will be given 1 month notice of any price changes.  If the conditions in the Client's home change (i.e., a new pet or additional household members), it may be necessary to revise the service charge.

Housework regular clean and one off clean customers may pay by bank transfer or cash, checks will not be accepted.

b. minimum  charges

Regular clean – £ 25.00

One off clean – £ 60.00

Office and commercial clean - £ 60 per week

Payments must be made to company within 2 days of completion of the service.

4. Cancellation/ non deliver of service

a. Customer cancellation/ non attendance

All cancellations made within 24 hours will be charged 100% fee, for cancellations between 24 hours and 48 hours notice, 50% fee will be charged. If the company is unable to gain the access to the property as a result of customer failure to make reasonable arrangements for access , the company will charge the full cancellation fee

b. Company cancellation/ Non attendance

The company will not be liable for any delay to or cancellation of the service caused by circumstances beyond the company control (traffic circumstances, lack of power or breakage or failure of machinery, flood ,strike) In such circumstances the company will arrange an alternative time suitable to both parties for delivery of its services.

If the company fails to carry out an agreed service due to circumstances in company control , the company liability shall be limited to providing the agreed service at no extra charge at mutually convenient alternative time and in no event the company shall be liable for any ither losses including loss of profit or consequential loss

5. Working conditions

In order to protect our employees, they are instructed not to enter any premises they consider to be dangerous to health, unsafe or inoperable for any reason.The company employees are instructed to withdraw from the premises and report the issue. In this case the customer will be charged 100% of booking cost. The housework can be rescheduled (once the premises are safe) the customer will be charged 50% of the original booking cost.

6. Insurance

Easy Clean Domestic & Commercial Reading is insured by full public and employer's liability cover. The cleaners have full public liability insurance.

7. Liability

The Company will not be held liable for work not completed, or not completed to a good standard, if other people/third parties are present in the property whilst The Service is in progress.(end of tenancy cleaning, After builders cleaning)

a. The Company will not be liable for:

  • Ingrained dirt that cannot be cleaned using standard chemicals
  • Wear or discolouring of fabric becoming more visible once dirt has been removed.
  • Old stains, existing damage or spillage that cannot be removed using normal cleaning methods.
  • existing damage of any of the house equipment 
  •  Accidental damage worth £250.00 or less.
  • Triggering any alarm systems. The Client should provide instructions for handling any alarm systems.

b. Key holding

The company undertakes extremely high security for your keys at all times. In the unlikely event of any key loss the company will make appropriate arrangements as soon as reasonably possible. The company will no be responsible for any loss or damages as a result caused by client delay.

c. Complaints

The client is recommended to check the quality of the cleaning work carried out immediately after completion of the work.

In the event that the client is not satisfied with the standard of work, he/she should contact the company not more that 24 hours after the completion of the service. Unless a good reason is given for the late notification of any complaint, the company will not consider any complaints which are notified after such period of 24 hours.

The client will allow the company to send a cleaner/contractor back to the client’s property to complete the work to the client’s satisfaction. The company will not refund any payment or give a discount if it is not permitted to return to the client’s property to complete the job.

8. Equipment

Easy Clean Domestic & Commercial Reading  will provide all cleaning material and equipment on request. Please note that this may be subject to a surcharge.

9. End of Tenancy Cleaning

The standard end of tenancy cleaning service does not include cleaning of walls, ceilings, curtains, balconies, patios, exterior windows, carpets ,washing, laundry emptying and putting items back in cupboards/wardrobes/drawers, emptying, cleaning and putting back books on bookshelves. All of the above-mentioned services, excluding ceiling cleaning, are available at an extra charge. The property must be vacated. If the property is occupied whilst The Service is in progress or after the cleaning the client loose right to complaint about the job quality.

10. Carpets

 Easy Clean Domestic & Commercial Reading  will not be responsible for failing to remove old permanent stains that cannot be removed using normal carpet cleaning methods. Existing damage will be reported prior to commencing work.

11. Parking

On-Street parking is the responsibility of the Client. This should involve the provision of Temporary Parking Permits in restricted zones. Any parking fine that results in a notice charge is the responsibility of the Client.

You agree to receive to your  e-mail  a monthly  marketing information from Easy Clean Domestic & Commercial Reading.

12. Payment

Invoices shall be paid within 7  days after cleaning is completed Acceptable methods of payment are cash or bank transfer. Checks will not be accepted